Business Insurance for Short Stay Property Managers

Short stay property managers are the new breed of agents that make the sharing economy happen.

Even with the best processes in the world, damage at a client’s property is a nightmare you can do without. Do your clients have the correct insurance?

Business Insurance for Short Stay Property Managers

Short stay property managers are the new breed of agents that make the sharing economy happen.

Even with the best processes in the world, damage at a client’s property is a nightmare you can do without. Do your clients have the correct insurance?

Short Stay Property Managers need to be expert multi-taskers.

They market the property on Airbnb and other platforms, communicate with guests, arrange cleaning and maintenance, and even manage insurance claims. Most of all, they have to manage the expectations of both landlords and Short Stay guests.

There’s a lot of scope for things to go wrong. From storm damage to destructive guests, you need to ensure that property is covered.

Ceneta’s brokers have years of experience in the Short Stay industry – it’s our thing!

If you’ve ever been on an Airbnb chat page or forum, you will see that insurance is the #1 subject of discussion, and Ceneta is well known in these circles (in a good way!).

We know our stuff and the industry knows us. We can assist in your client onboarding process, ensuring that the property has the right kind of insurance. It’s peace of mind for you as well as your owner.

This is how we help Short Stay Property Managers.

The most important element of onboarding new properties is to make sure they are adequately and correctly insured, and let’s get you covered too while we are at it.

  • Get your owners’ insurance sorted. Most property owners will not know that they require Short Stay-approved cover, so we can have that conversation with them.
  • We give you links to our forms to make applying for insurance a breeze.
  • Property Managers who have a relationship with an insurance partner demonstrate trust and professionalism to their clients. Add a link to Ceneta on your website.
  • It’s a 2-way relationship: Ceneta is happy to display logos and links to your business if you recommend us to your owners.
  • In the event of a claim, your insurance broker will be your best friend.
  • Don’t forget about your own insurance needs: Public Liability cover is a must to protect your business against accidental property damage or bodily injury claims.

The insurance industry deems Short Stay property management to be one of the highest-risk businesses, so don’t just wing it.


Ceneta No Bull Stamp

Reach out for a chat today and peace of mind tomorrow.

Tailor-made insurance

We take the time to learn about your business and tailor an insurance program that’s right for you.

Personal service

We don’t use call centres. When you call, you will be able to speak with one of our friendly brokers.

We’ve got muscle!

With the backing of PSC Network, we have access to market-leading insurance products for your every need.

Pay by the month

Want to pay in instalments? We can arrange premium funding through our funding providers (charges apply).

Want to switch brokers?
It's easier than you think.

If you're unhappy with your current broker you can switch without fuss. Transfer your existing policies to us for a refreshing approach to insurance. Ask us how.

“Veronica from Ceneta has been the first choice for me when suggesting Short stay insurance for our Airbnb clients because the onboarding process is not only quick and easy, but when it really counts (if a claim actually has to be put through) her commitment and attention to detail throughout the insurance claim process is professional, thorough and results-driven. Thanks for working with us since 2016!”

-James Vuong – Hometime

Ceneta is recommended by property managers from:

A better place logo
AirSolved logo
canbnb  logo
cozy logo
Go Coastal logo
Hey Tom logo
Hometime logo
Hostkeep Logo
Key Ninja Logo
Made Comfy
Roomerang logo
Stay Central logo


Why use a broker?

Using a broker means you’ll have expert advice on hand to help find solutions to your specific insurance needs, including the most difficult of business risks.

Insurance cover can be complex, and it changes. Working with a broker means you’re getting expert advice about the type of insurance you need to best manage your risks and protect your assets.

Your insurance broker will work with you to identify the key insurance risks that you or your business face. In the event of a claim, your Broker is your best friend. They will manage your claim and liaise with the insurer to achieve the best possible outcome.

Is all short stay insurance the same?

No, definitely not. Short stay is not a class of insurance in its own right: the insurance class is normally Landlord insurance, and Short Stay may be a permitted use under the terms of that policy. Most Landlord insurance will not allow Short Stay, so never assume.

The cost of the policy will vary, depending on the cover required. There are also variables such as whether you are letting rooms within your primary residence, or an entire house or apartment. Every insurer and their products have different acceptance criteria, so you need a broker to advise you on the best option for you.

Why haven’t I heard of the insurer that you have recommended?

There are 2 types of insurers in the world:

  • Direct-to-market insurers – are the household name insurers that you see advertising every day. They sell their products directly to consumers. You can buy your insurance directly from them, often online. They typically deal in retail products like Home, Motor Vehicle, and Travel insurance.
  • Intermediated insurers – These insurers will only sell their products through licenced insurance brokers, often because the products are of a more complex nature and require professional advice. For instance, for businesses requiring Public Liability, Professional Indemnity, Industrial Special Risk, and other business covers.
Who do I call if I want to lodge a claim?

Call your broker first!

They can guide you through the next steps in order to get your claim lodged and get you sorted.

It’s part of our service to advocate on your behalf with your insurer. Many insurers will not deal directly with policy-holders, so all communication needs to be via your broker.

Need a quote? Tell us your story.