WE ARE SHORT STAY SPECIALISTS
Ceneta have made a real commitment to the short stay industry. It is the primary focus of our brokerage as you can see from our website www.ceneta.com.au .
PEOPLE KNOW US
We are the acknowledged go-to brokers for insurance advice on a multitude of hosting forums and chat groups. We attend all possible industry events where we connect with short stay landlords, building relationships within the community.
As far as we are aware there is no other brokerage whose principals or staff have had experience as short stay property owners & hosts. When you call most insurers, you will be speaking to call-centre staff, not brokers. Ceneta have had personal experience with our own properties, so we have a deep understanding of the issues.
WE KNOW WHAT PRODUCTS ARE OUT THERE IN THE AUSTRALIAN MARKET
Unfortunately short stay letting is difficult to place and there are very few insurance products available that allow cover for short stay letting. Ceneta have sourced all available appropriate covers for short stay to make it easy for short stay landlords to find the right cover
In the event of a claim, your clients get full support of all of the Ceneta resources, to get the best possible outcome at a very stressful time. This is especially important if the property manager is handling the claim as part of their contracted duties to their client. You don’t get claims support unless you have a broker. If you buy insurance online, you are on your own. We have had many cases of claims where the property manager has been very grateful to have the support of their broker.
The Ceneta website hosts numerous articles which are designed to help short stay clients and property managers understand the importance of having insurance, and explaining the many concepts that people have trouble understanding. These can be found on the Insights page of our website, and is another way that we support the industry
HOW WE HELP PROPERTY MANAGERS
Ceneta brokers assist property owners by helping them to understand the risks and select the right cover. This saves Property Managers time when on-boarding new clients as Ceneta communicate directly with the owners to ensure they are adequately covered.
WE REFER TO YOU
Our property manager clients are listed with a link on our Short Stay property manager page, to promote their business to the many clients that visit the Ceneta site looking for insurance and other services. We are often asked for recommendations to property managers, so working with us is a two way street.
Ceneta advocate for the short stay community at industry level, with involvement with bodies such as VICAIA and HRIA, promoting best practice in the short stay industry and promoting the expertise of professional short stay managers.
PROTECTION FOR PROPERTY MANAGEMENT BUSINESSES
Ceneta provide support and professional advice to Property Management businesses as well. We are very concerned about short stay property managers, who may have serious exposure to Public Liability & Professional Indemnity claims which we are starting to see come through. Although some PMs have Public Liability cover, this has normally been very expensive as many insurance underwriters consider it a high risk business. Some elect not to take out Professional Indemnity, but we are concerned that there is a blurred line in many claims scenarios that will leave PMs exposed. Ceneta have sourced a combined Public Liability & Professional Indemnity insurance product which is especially suited to short stay property managers and is available at a very reasonable price. Please get in touch if you require a quote.
This information is general advice only, please consider the PDS.
Refer to the FSG on our website for our services and remuneration details.
Need to know more? Contact Ceneta Insurance Services
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